Customer Service Representative

Tradeling Group is MENA's leading B2B commerce ecosystem, transforming how businesses connect and operate across the region. Established in 2019 and backed by the Government of Dubai, we bridge global and regional suppliers with MENA-based demand, offering over one million SKUs across categories such as office supplies, food and beverage, and consumer electronics. We provide end-to-end business solutions, including logistics and fulfillment services, tailored procurement solutions for large-scale and recurring needs, as well as digital marketing and growth services to help suppliers and brands expand across the region.

As a Customer Service Representative, you'll handle a wide range of interactions across phone, email, chat, and social media channels. You'll be a true advocate, providing proactive support and personalized assistance to ensure a high-quality experience for our customers and sellers.

• Address inbound and outbound inquiries from customers and sellers efficiently, delivering attentive and personalized support.
• Prioritize personalized support, follow up on unresolved issues, and offer creative solutions.
• Act as a champion for both customers and sellers, advocating their needs to internal teams to improve services and processes.
• Use feedback from interactions to identify improvement areas and provide suggestions.
• Meet performance metrics and work on a rotation-based schedule to ensure consistency.
• Be eligible for monthly performance-based incentives as recognition for your contributions.

• Fluent in English and Arabic.
• Proven experience in customer support or a similar role; omnichannel experience preferred.
• Exceptional communication skills to build rapport with customers and sellers.
• Genuine passion for enhancing the experience and going above and beyond.
• Ability to work effectively within a rotation-based schedule, including weekends and holidays.
• Familiarity with CRM systems, chat platforms, and other support tools.
• Transportation provided from office to home for employees working the second shift.

• Work at a fast-growing, government-backed digital company
• Collaborate with a diverse and talented team
• Be part of MENA's evolving B2B ecosystem
• Competitive salary and benefits package
• Opportunities for growth, learning, and innovation

At Tradeling, we are committed to diversity, inclusion, and integrity, and we strive to create a workplace that reflects these values. All employment decisions are based on qualifications, merit, and business needs.