Customer Service Representative

Position: Sales Associate (Customer Experience)

Location: Albuquerque, NM

Worksite Arrangement: On-site, full-time

Compensation: $16.50/hr + sales incentives

Schedule : Evenings Sat, Sun, Mon, Tues, Wed. Shift is 4pm - 12am local time

Overview:

In this role, you'll be the first point of contact for customers, supporting them through the rental process while delivering exceptional service. This role is ideal for someone who enjoys building customer relationships, staying organized, and working in a fast-paced, team-driven environment. Great opportunity for long-term growth and career development!

• Greet customers and guide them through the rental process, including preparing agreements and offering optional products or services tailored to their needs
• Respond to phone and email inquiries professionally and promptly
• Coordinate daily reservations based on vehicle availability and fleet planning
• Deliver consistent, high-quality service in all customer interactions
• Provide maps, directions, and relevant information to ensure a smooth rental experience
• Support corporate account deliveries and pickups, ensuring timely execution

Requirements:

• High school diploma or equivalent required
• 1+ year of customer service or sales experience in a fast-paced environment required
• Excellent communication skills-friendly, clear, and solutions-oriented
• Strong organizational habits and attention to detail
• Valid driver's license and clean driving record
• Ability to work a flexible schedule, including evenings and weekends

Benefits You'll Love:

• Medical, Dental, Vision coverage & HSA/FSA
• Paid Parental Leave (Maternity, Paternity, Adoption)
• Adoption Assistance Program
• Life Insurance
• 401K with Employer Match & more

Upon completing the application questions, you will be prompted to complete our HAALO inventory. HAALO is simply a way for us to understand your preferences, behaviors, and work styles. HAALO is required to complete your application and in order to be considered for next steps.

We know resumes don't tell the full story, so we've designed a career mapping experience with HAALO as the next Checkpoint. Our checkpoints are thoughtfully designed to help uncover your unique skills, motivations, and preferences beyond your resume.

Who We Are:

Avenica is a career launching platform that uses data science, behavioral psychology, and performance coaching to unleash human potential and launch careers.

How We Do It:

Completing each checkpoint in our process helps translate potential into performance, and can help us connect an individual's talents and aspirations to opportunities where they can truly thrive and provide them with the guidance to succeed.

By submitting an application to Avenica, you are agreeing to be contacted via SMS text messages and email.