Customer Service Rep

Customer Service Representative

LHH is hiring for a Customer Service Representative for a growing logistics company. This company offers opportunities for growth and, more importantly, a great culture. The position is located in St. Cloud, MN and is fully onsite. This is a temp-to-hire role, paying approximately $20/hr. With continued growth, multiple pay increases are expected within the first two years.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Customer Experience and Growth

Cultivate and maintain strong, trust-based relationships with customers, adeptly addressing their needs and surpassing expectations.

Anticipate customer requirements and provide timely solutions, fostering long-term satisfaction and loyalty.

Resolve conflicts diplomatically, prioritizing the preservation of customer relationships.

Contribute to account growth by identifying opportunities for improvement and sharing insights with stakeholders.

Other duties or responsibilities as assigned according to the team and/or country-specific requirements.

Operational Excellence

Execute operational tasks such as order creation, load assignment, and tracking with precision and efficiency.

Ensure the accuracy and integrity of all operational data, including financial details and order adjustments.

Utilize technological tools to manage orders, identify discrepancies, and implement corrective measures promptly.

Champion the adoption of new processes and tools to enhance operational efficiency and effectiveness.

Team Collaboration and Process Efficiency

Collaborate with internal teams to streamline account processes, standard operating procedures (SOPs), and key performance indicators (KPIs) in alignment with customer expectations.

Actively engage in team meetings and knowledge-sharing sessions to drive continuous improvement and best practices implementation.

Serve as a resource and mentor to colleagues, fostering a culture of mutual support and learning.

Additional Responsibilities

Implement account pricing strategies as directed by account management.

Handle tender responses and build and maintain Load Board Portals (LBPs).

Schedule appointments and optimize load/mode configurations where applicable.

Maintain and update W-codes and associations, monitoring automation dashboards for issues and opportunities.

Manage shared inboxes and address Accounts Receivable (AR) tasks efficiently.

Troubleshoot Electronic Data Interchange (EDI) and Navisphere online platforms.

Foster relationships and communication with LTLSC and other shared services.

Process claims and manage accessorial charges effectively.

Set up after-hours support as required.

Continuously improve customer accounts through a performance improvement lens.

QUALIFICATIONS Required:

High School Diploma or GED

Ability to travel up to 5% (domestically)

Preferred:

Customer engagement experience

Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

Attention to detail, accuracy, and problem-solving skills

Values a diverse and inclusive work environment

Willingness to learn and adapt in a dynamic environment

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Pay Details: $19.00 to $21.00 per hour

Search managed by: Breanna Hall

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance