Customer Service Officer-MPM (Outsource)
Customer Service Officer-MPM (Outsource)
- 1 Vacancy
- 9 Views
Offer Salary
Sign in to view salary
For Freelance
No
Job Description
Description Role: Customer Service Officer (Outsource)Location: Abu Dhabi Role Purpose: Attend tenants (private and government entities) to facilitate issuing new leases, renewing existing leases, ter...
Role: Customer Service Officer (Outsource)
Location: Abu Dhabi
Role Purpose:- Attend tenants (private and government entities) to facilitate issuing new leases, renewing existing leases, terminating leases, and issuing Tawtheeq (Municipality) contracts. Handle various requests and complaints from tenants.
- Follow established SOPs, policies, procedures, and Property Operations guidelines.
- Provide high-quality customer service.
- Revenue
- Expenses
- Net Income
- Assets
- Headcount
- Number of branches
- Number of ATMs
- Number of Direct Reports
Follow MPM SOPs, policies, procedures, KPIs, workflow processes, and SLAs to improve operational quality and efficiency.
Handle assignments such as:
- Issuing new lease contracts based on terms & conditions from the Agency Team.
- Renewals of existing leases at market rate as updated in Oracle.
- Termination of lease contracts following the new process.
- Collect rental payments, security deposits, and standard fees without errors.
- Collect valid documents from tenants during transactions.
- Reconcile cash and cheques and hand over collections to the cashier.
- Resolve customer issues professionally to ensure satisfaction.
- Complete daily transactions with supporting documentation.
- Respond to customer queries via calls, letters, email, fax.
- Handle multiple requests and collect applicable fees/charges.
- Liaise with other departments regarding tenant requests.
- Update tenant contact details regularly.
- Maintain communication with management and external tenants/entities.
- Update Oracle with latest tenant contact details.
- Scan and store transaction documents and contracts.
- Knowledge of property management
- Experience with Oracle Property Management (Al Madar ERP)
- Proficiency in Arabic & English communication
- Strong work ethics and teamwork
- Ability to work under pressure
- 1-3 years in customer service or property management preferred
- Bachelor's degree preferred
Note: The seniority level is unclear.
- Share this job:
Related Jobs
Abu Dhabi, AE
Sign in to view salary
Job Overview
-
Location
Abu Dhabi, United Arab Emirates
-
Offered Salary
Sign in to view salary
-
Industry
Call Centre / CustomerService -
Date Posted
2 weeks ago