Customer Service Officer
Customer Service Officer
- 1 Vacancy
- 8 Views
Offer Salary
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For Freelance
No
Job Description
Overview Role: Customer Service OfficerLocation: Abu Dhabi Role Purpose Deliver excellent customer service in accordance with agreed standards. Key Accountabilities of the role Responsible to close cu...
Role: Customer Service Officer
Location: Abu Dhabi
Role PurposeDeliver excellent customer service in accordance with agreed standards.
Key Accountabilities of the role- Responsible to close customer complaints and ensure that customer is satisfied with the service provided
- Ensure TAT is adhered to and where possible exceed customer expectations
- Ensure customer is constantly informed on status of his/her query
- Co-ordinate and liaise with other departments in a professional manner
- Deliver right levels of service skills support & coach other colleagues
- Participate in regular review and development meeting with key stakeholders
- Ensure compliance with bank policies
- Positive customer feedback
- Ensure customer queries are resolved with agreed TAT
- Deliver professionalism when dealing with customers and other departments
- Customer service skills to resolve customer complaints
- Display flexibility in dealing with clients and other team members
- Good problem-solving skills
- Excellent communication skills
- Excellent decision-making skills
- Previous banking experience in similar role
- Knowledge of regulated financial services and banking industries
- Detailed understanding of asset product
- In depth understanding of the internal process, procedures and internal systems
This position is for UAE Nationals (Abu Dhabi based) only.
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Job Overview
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Location
Abu Dhabi, United Arab Emirates
-
Offered Salary
Sign in to view salary
-
Industry
Call Centre / CustomerService -
Date Posted
2 weeks ago