Customer Service Manager
Customer Service Manager
- 1 Vacancy
- 4 Views
Offer Salary
Attractive
For Freelance
No
Job Description
Overview Req ID 76069 Dubai United Arab Emirates ZF Services Middle East Limited Liability Company Role Customer Service Manager Responsibilities Lead commercial and technical support to ensure high c...
Overview 
Req ID 76069 Dubai United Arab Emirates ZF Services Middle East Limited Liability Company
RoleCustomer Service Manager
Responsibilities- Lead commercial and technical support to ensure high customer satisfaction
- Manage customer inquiries across multiple communication channels
- Coordinate team resources to guarantee optimal availability for customers
- Set service levels track performance and drive continuous improvement
- Develop working instructions and train the team to uphold standards
- Optimize sales desk processes to enhance efficiency and service quality
- Implement a culture of continuous feedback to improve customer experience
- Support sales campaigns ensure contract and manage all customerrelated information (quotes contracts invoices etc.)
- Minimum 23 years Commercial experience and 46 years customer support
- Demonstrated leadership & problemsolving skills
- Excellent interpersonal networking and communication skills
- Experience in leading remote teams in a matrix organization
- Rigor in managing targets
- Fostering collaboration & empowerment
- Impacting and influencing skills
- Positive attitude
- Be part of our ZF team as Customer Service Manager and apply now!
- Required Experience: Manager
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
- Employment Type: Full Time
- Experience: years
- Vacancy: 1
Tereza echurov
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Job Overview
-
Location
Dubai, United Arab Emirates
-
Offered Salary
Attractive
-
Industry
Call Centre / CustomerService -
Date Posted
2 weeks ago