Customer Service and Scheduling Officer

• Competitive hourly rate of $39.00 + superannuation
• 7 additional leave days per year + NFP Salary Packaging + Fitness Passport

Aged Care Assessment Services (ACAS) operate independently of Catholic Healthcare and play a pivotal role in ensuring that Older Australians are assessed for the care and services they truly need. Our ACAS team is growing, and we have an exciting opportunity to join our Customer Service team. These roles are based in Central Sydney.

What will your role look like?

Our Customer Service Officer will provide strong and efficient administration support to the organisation.

Day to day this includes:

• Deliver exceptional customer service over the phone to clients and representatives
• Conduct all client interactions in a professional, knowledgeable, and supportive manner
• Respond promptly to emails from all stakeholders
• Provide strong administrative support to ACAS staff to ensure operational effectiveness
• Escalate complaints to the Customer Care Team Leader in a timely fashion
• Assist clients with inquiries related to My Aged Care and assessment outcomes
• Mail My Aged Care support plans and Delegate decision outcome notices to clients
• Conduct monthly client surveys to gather feedback and improve services
• Maintain currency of knowledge relating to aged care services, both funded and non-funded
• Assist with continuous improvement frameworks to regularly evaluate administrative processes

To be successful in this role you'll need:

• A kind heart and genuine passion for providing high-quality care to the elderly
• Commitment to excellence in customer service, both to internal and external stakeholders
• Experience with My Aged Care portal and the aged care and/or community service sector
• Excellent communication skills, written, verbal, and listening
• Excellent planning, organizing, and problem-solving skills
• Willingness to apply for a Police Check

What we can offer you:

• Competitive hourly pay rate
• Not-for-profit tax benefits so you pay less tax
• Fitness Passport discounted gym memberships
• Paid Parental leave
• Long Service leave after 5 years

Apply online now!

Aged Care Assessment Services acknowledges the Traditional Owners and Custodians of the lands on which we live, work, and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation. We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued, and heard regardless of their gender, sexual orientation, ethnicity, or disability.