Customer Service Advisor

Who we are in a nutshell.

At BES Group, we pride ourselves on being the leading end to end risk management solutions provider in the UK and Ireland. That means it's our job to help keep our customers assets' legally compliant, operational and, above all else, safe. We're able to achieve this with a team of only the very best, most talented people.

As a Customer Service Advisor, you will deliver excellent customer service to both internal and external customers. We'll also expect you to proactively identify ways to improve the customer experience at every touch point.

What will you be doing?

As a Customer Service Advisor for BES Group, you will be the first point of service for customers and therefore must review their needs in line with the business goals, ensuring the best possible outcome.

You will:

Dealing with customer queries through to resolution
Proactively building and developing relationships with customers and internal teams
Reviewing and processing data relating to customer accounts
Following agreed processes and procedures to ensure service standards are consistently achieved
Identify and pursue up-sell and cross-sell opportunities and additional income
Plan and manage your own workload, taking into account change in customer and business priorities

As part of our team, you will get:

A salary of £23,000
Up to 10% pension contribution
2 x life cover
Enhanced maternity / adoption leave
Annual salary review
25 days annual leave plus 8 bank holidays
An additional day's holiday for your birthday every year
An extra day's holiday to take on Christmas Eve each year
Access to our buy and sell holiday scheme
Opportunity for flexible working
Electric Vehicle salary sacrifice scheme
Discounts and savings via our employee benefits portal
Health and wellbeing support via our Employee Assistance Programme
Company wide volunteering scheme
Fundraising support for your chosen charity

To join our team, you will need:

Solid customer service experience, ideally, gained through a phone based role
Strong communication skills with both internal and external stakeholders
Excellent numerical skills and previous experience of working with large data sets and using data to make decisions
Proven capability in taking initiative within the role
Demonstrated strength in forming effective relationships with clients and internal teams
The ability to work efficiently and effectively as a member of a team and on your own

We want you to be you

Our focus on diversity, equality and inclusion is here to stay.

Our team is made up of some of the most skilled and talented people and that's what matters to us. At BES Group, we want our people to know that they can be their true authentic selves at work, it really is that simple.

What's more, we are delighted to have pledged our commitment to the military community by signing the Armed Forces Covenant.

Go for it! Research suggests that some people tend to only apply for roles if they meet all requirements. If you don't meet every point above, but still feel like you could really help make a difference in this role, please apply, you might be exactly what we're looking for.

To apply for this role, simply click "Apply". We ask for some basic contact information and a CV or your LinkedIn profile, it's that easy! Please note, successful candidates will be required to complete the relevant background checks as part of the recruitment process.

BES Group, where our people and our customers come before everything else.