Job Description
Our client is based in central Woking making them easily accessible by train, bus or walking if you are based locally.
Due to continued growth, they are now looking to increase the headcount in the Escalations Team.
In this position you will:
- Previously worked within an environment supporting customers with disputes and queries.
- Experience of handling customer complaints in a calm, tactful and unbiased manner.
- Investigate, log and respond to queries and complaints in line with regulations.
- Work with internal and external stakeholders treating customers fairly and provide the best service to support brand growth.
- Strong attention to detail is required to ensure compliant files.
- Excellent written communication skills, including composition, language and tone.
- Analytical thinking and resilience, with an ability to adapt to change
- Working in a forward-thinking organisation that has great career prospects.
The above is a brief outline of what our client has to offer in terms of employment and benefits. We have highlighted the key aspects and some of their benefits. If you are interested in finding out more about this role, get in touch today!
This advert will remain open until the vacancy has been filled. We encourage you to apply early to avoid disappointment.
Clockwork Recruitment is acting as an Employment Agency in relation to this vacancy
