Customer Care Representative

Throwback to the year 2008, way back when online shopping wasn't even a thing (can you believe that?!) Our CEO extraordinaire Sarah dreamed of creating an online community that loved getting packages delivered for the weekend and experiencing exceptional customer service at their fingertips. After a 21st birthday trip to Paris, Sarah returned with an idea to do just that! 15 years later, Beginning Boutique is the go-to online destination for all your weekend event needs! That's right - if you've got a ticket to it, we've got an outfit for it!

Based in Brisbane, Australia, we're looking for excellent people to join our expanding team in Vista, CA. We love people who love what they do, push boundaries and strive for personal excellence. If this sounds appealing, then hey, hello, we'd totally love to meet you.

Terms:

Basis: Full Time/ Part Time

Location: Vista CA

Overview:

We are looking for a Vista-based Customer Care representative to join one of Australia's leading and fastest growing online retailers and be the first point of contact for our loyal US-customer base. You will be responsible for chatting to our customers online and creating memorable and personalized experiences. If you love having fun conversations and helping people, this role is for you. You will be the voice of the brand, interacting with customers, enquiries or questions about products, their orders + more!

Responsibilities:

• Access and work in multiple systems and databases simultaneously
• Ability to genuinely connect with customers & provide an exceptional customer experience over a wide range of communication platforms (i.e. email, Facebook, phone, Instagram, livechat)
• Provide timely and professional responses to customers
• Go above & beyond for your team and customers
• Provide support to the Operations Manager, Customer Care Manager and Customer Care team where required
• Actively participate in company meetings and provide feedback on team efficiencies where applicable
• Assist with the processing of customer returns for in-store and online orders, ensuring brand promises are met daily.

• Engage with customers on the retail floor, creating a high energy and compelling experience
• Expert product knowledge to drive sales and create a positive shopping experience.
• Utilize your styling expertise to assist customers in creating fashionable and personalized outfits.
• Flexibility in availability & able to work extended trade, weekends & key dates including Black Friday, Boxing Day, & New Year's Eve.

Requirements:

To be successful in this role you will need to have the following;

• Have at least 2 years minimum experience in a similar back-end customer service role
• Have a touch typing speed of at least 75 words per minute and 90% accuracy
• Able to work in our Vista based US HQ
• Display confident and professional phone and communications manner
• Have previous experience with working in multiple systems and databases, including Mac systems and software
• Have previous retail and customer service experience in a fast-paced environment.
• Have a general understanding of our brand
• Be able to meet and exceed tight deadlines
• Be a fast learner and be able to apply your skills and knowledge quickly
• Demonstrate ability to problem solve
• Availability to work on a Monday to Sunday roster.
• Take initiative and authority of your role to give our customers a positive experience

Benefits:

• Flexible working arrangements available - Varying shift times, 80% of hours In-Office / 20% of hours Remote.
• Excellent employee discounts on clothing
• Excellent workplace culture:
• Regular team events
• Work a team that loves what they do
• Work with like-minded people who are passionate and experienced in their fields
• We care about you:
• Training and development focus for staff
• A culture that supports on your health and wellbeing
• We care about the future:
• We donate 1% of proceeds to our charity partners through our BB Better initiative
• We have a sustainability and ethical targets
• We work with charities year-round

If this sounds like you, apply here or send your resume and cover letter through to .

We receive a lot of applications, and while we'd love to connect with everyone, we're only able to reach out to successful candidates. We genuinely appreciate each and every application, so please accept our apologies in advance for any disappointment. Your interest means a lot to us!