Customer Care Executive
Customer Care Executive
- 1 Vacancy
- 12 Views
Offer Salary
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For Freelance
No
Job Description
Overview We are seeking a dedicated, empathetic, and customer-focused Customer Care Executive (With Family Book) to join our team. In this role, you will be the voice of our brand-providing exceptiona...
We are seeking a dedicated, empathetic, and customer-focused Customer Care Executive (With Family Book) to join our team. In this role, you will be the voice of our brand-providing exceptional service and support to our clients and customers across various communication channels.
As a Customer Care Executive, you will handle inquiries, resolve complaints, and ensure every customer interaction is a positive one. You'll also have the opportunity to build relationships and contribute directly to customer satisfaction and retention.
Key Responsibilities- Respond promptly to customer inquiries via phone, email, live chat, or in person
- Provide accurate, valid, and complete information by using the right tools and resources
- Handle customer concerns and complaints with empathy, professionalism, and efficiency
- Follow up on customer interactions to ensure satisfaction and resolution
- Maintain records of customer interactions, transactions, feedback, and actions taken
- Collaborate with internal departments to find solutions and improve customer service processes
- Identify and escalate priority issues to the appropriate channels
- Continuously strive to improve service quality and customer experience
- Stay updated on company products, services, promotions, and procedures
- Meet individual and team performance goals for service level, quality, and productivity
- Bachelor degree in communications, business, or related field
- 2 to 4 years of experience in customer service or client support role
- Excellent verbal and written communication skills
- Strong problem solving skills with a solution oriented approach
- Patience and ability to handle difficult or emotional customers with professionalism
- Strong multitasking, time management, and organizational abilities
- Proficiency in using customer service software, CRMs, and Microsoft Office
- Ability to work independently and as part of a team in a dynamic environment
- Positive attitude, willingness to learn, and a customer first mindset
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Job Overview
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Location
Not Specified, United Arab Emirates
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Offered Salary
Sign in to view salary
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Industry
Call Centre / CustomerService -
Date Posted
2 weeks ago