Customer Associate (Call Center Agent)

The Role

Our client is now recruiting for a Customer Support Associate (Call Centre Agent) - (Saudi Nat) to be based in Riyadh or Jeddah, Saudi Arabia.

Our client is seeking a Support Associate for their Customer Experience team. As a Support Associate, you will be crucial in providing answers to customers' queries through the website and live chat related to the company's services.

• Answer inbound phone calls, emails, and respond to live chats in an efficient manner.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Review customer accounts and transactions while resolving issues.
• Give detailed explanations of services.
• Understand and strive to meet support metrics while providing excellent customer service, and follow communication scripts when handling different topics.

• University graduates.
• Previous customer service experience is a plus.
• Very good communication skills in English; an Arabic speaker will be highly desirable.
• Fluency in English language, B1 level.
• Ability to use computers.
• Ability to use internet applications.
• Great verbal and written communication skills.
• Ability to handle customers' issues.
• Ability to solve problems in a short period of time.
• Flexibility with rotational working hours / days.
• Only applicants willing to work in shifts - morning or evening shifts - need apply.

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service. ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement. Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including :

• IT & Telecommunications
• Engineering & Construction, Oil & Gas
• Banking, Finance & Legal
• Sales & Business Development
• Marketing, Public Relations & Communications
• Human Resources & Training
• Customer & Support Services (Secretarial and Administrative)
• Operational, Supply Chain & Logistics
• Executive Recruitment
• Emiratization Solutions
• Recruitment Program Outsourcing Solutions
• Managed Service Provider Solutions
• Talent Based Outsourcing Solutions
• Outsourced Staffing Solutions