Credit Controller

• Accountability of the Credit Controller role and all associated duties
• Assisting the Senior Credit Controller in the overall management of accounts receivable.
• Assisting the Commercial Lines and Employee Benefits Department Heads in client and insurer relationship management
• Management and collection of assigned receivables balances and its allocation into the respective ledgers
• Monitoring of accounts receivable accounting records to ensure accurate recording and reflection of outstanding balances in accounts
• Management and reduction of overall receivables
• Timely support for the preparation of bank reconciliation

• Accountability for the credit control role and all associated functions
• Take a proactive role in managing and collecting company debts
• Timely follow up with customers for premium payment settlement and with Insurers for our Brokerage income
• Ensure all the received payments (premiums and commissions) are posted in the system (Sigorta) by providing payment allocation details to accountant in a timely manner
• Ensure all the received direct cheques and bank transfer payments are delivered/submitted to insurance company by providing relevant allocation details in a timely manner
• Produce monthly reporting to the Supervisor, including:
  • List of defaulted clients with comments on monthly basis in order to take call on >365 days dues for the assigned.
  • List of Problematic clients where need advisory or support to resolve issues with Insurer or clients.
  • Providing monthly brokerage collection data to HOF in absence of Supervisor.
• Ensure timely payments while maintaining a high level of customer retention
• Build and maintain a good rapport with internal parties (finance dept. / Producers / Operation & Sales Dept. / Finance Dept.) as well as external parties (Insurance companies and clients)
• Attend meetings with insurance companies and clients as required in order to resolve any ongoing account related issues and maintain good relationships
• Providing support to sales and operation dept. by alerting them of any clients at risk of default
• Review Insurance companies payments report and providing go ahead to release payment settlements to accountant minimum within 20 business days of receipt
• Respond to all the day to day or adhoc relevant client enquiries via phone and email
• Providing requested data during Audits whenever it's required.

• All assigned clients and insurance companies accounts reconciled and shared with respective parties on a quarterly basis, with a view to increase this frequency to monthly for key clients and insurance companies
• Continuous monitoring and proactive action on any balances aged over 180 days
• Achievement of monthly, quarterly and yearly collections targets
• Delivery of monthly defaulted/problematic clients (out of assigned list) report and any other reporting as required to Supervisor.
• No justified client or internal complaints over provision of service
• Timely and accurate responses to client, supplier and internal queries
• Ensures that correspondence, documents, statistics etc. are retained on file in accordance with the Best practice Manual and other internal procedures
• Identifies and reports any suspicious financial circumstances or transactions directly to the Money Laundering Reporting Officer
• Maintains confidentiality in systems and procedures

• Team player
• Good Listener
• Good IT skills and ability to work well with Microsoft Excel and learn new systems
• Ability to build and maintain strong relationships with clients
• Good negotiation and conflict resolution skills
• Well-developed verbal and written communication skills
• Diligent and committed
• Acts with integrity and ethically

N/A

Head of Finance, Senior Credit Controller, Finance team, Management, Operations & Sales team, Producers and all staff

Insurers, Clients, Brokers

Experience in credit control in a fast-paced environment

Good knowledge of insurance broking processes and industry

IT literacy in Word, Outlook, Excel and PDF applications

Mastery of English language (first language or advanced business level)

Entry level

Full-time

Accounting/Auditing and Finance

Insurance