Community/office Manager

JOB DESCRIPTION OF COMMUNITY MANAGER

Scope of Employment

The Employee shall perform Community Manager duties, the scope of which shall include but is not limited to:

• Provide superior customer service in person, over the phone, or via email.
• Act as a liaison between the Business Centre and clients.
• Support the Sales Team with client tours upon request.
• Develop methods to gauge customer satisfaction and handle complaints.
• Ensure compliance with the company's policies.
• Maintain a high level of knowledge about the Centre's products and services.
• Assist in the onboarding process for new clients, ensuring a smooth transition and understanding of services.
• Cultivate and maintain positive relationships with clients to enhance overall satisfaction and loyalty.
• Promote client satisfaction and retention through timely response to complaints and requests.
• Collect and analyze client feedback for strategic decision-making.
• Identify opportunities to upsell or cross-sell products or services.

• Monitor client and visitor sign ins and sign outs.
• Conduct daily office inspections to maintain established standards for safety, cleanliness, functionality and overall appearance.
• Oversee and supervise Office Assistants in their daily tasks, ensuring efficiency and adherence to established standards.
• Support the Center Manager with occupancy reports and monthly invoicing.
• Communicate with contractors, vendors, etc. for necessary office repairs and maintenance.
• Restock cleaning materials and printing area as per guidelines.
• Manage purchasing, vendor management, and center operations.
• Provide administrative support for compliance with necessary Health & Safety Regulation.

• Provide logistical support for meetings and events.
• Resolve member issues and oversee new member onboarding and moves.
• Professionally handle move ins and inspect offices upon move outs.
• Organize and participate in in house community events.

• Achieve performance goals/objectives specified in the performance plan.
• Maintain professional competence through staff development activities and meetings.
• Provide such other services as are ancillary to the foregoing or as the Employer may reasonably request.

• Excellent interpersonal and presentation skills.
• Ability to meet deadlines and address time sensitive issues.
• Attention to detail and organizational capabilities.
• Customer focused with excellent decision making skills.
• Ability to manage workflow amid shifting priorities.

Entry level

Full time

Administrative, Management, and Customer Service