Cloud Kitchen Dispatcher

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We are looking for a highly organized and detail-oriented Cloud Kitchen Dispatcher to join our team at Hostmind in Dubai. Preferably with prior knowledge and experience with using POS System/s, especially Grubtech and SUPY.

• Order Coordination: Review and confirm customer orders for accuracy.
• Dispatching: Assign orders to drivers based on availability and location.
• Communication: Maintain clear communication with drivers, kitchen staff, and customers.
• Prioritization: Prioritize orders based on urgency and delivery timeframes.
• Quality Control: Ensure each order is complete and accurate before dispatch.
• Timely Execution: Monitor deliveries and update customers on order status.
• Problem Resolution: Address and resolve any order issues or complaints.
• Record-Keeping: Keep accurate records of orders, deliveries, and customer interactions.
• Compliance: Follow food safety regulations and company policies.
• Continuous Improvement: Suggest process improvements to enhance efficiency and customer satisfaction.

• Experience: 3-5 years of experience in a fast-paced environment, preferably in food service or for a Cloud Kitchen, with a Technical or High School Degree.
• Organizational Skills: Strong ability to multitask and stay organized.
• Communication Skills: Excellent verbal and written communication.
• Problem-solving: Quick thinker with good decision-making skills under pressure.
• Attention to Detail: Ensure accurate order dispatching.
• Time Management: Efficiently handle multiple tasks and meet deadlines.
• Technology Proficiency: Basic computer skills and familiarity with the POS system Grubtech and SUPY.
• Customer Service: Professional handling of inquiries and complaints.
• Flexibility: Willing to work flexible hours, including evenings, weekends, and holidays.
• Order Management: Efficient organization and accurate packaging of orders.
• Timing and Prioritization: Reduced order processing time.
• Order Completeness: High customer satisfaction ratings.

• Mid-Senior level

• Full-time

• Management and Manufacturing

• Food and Beverage Services