Client Servicing Executive - Ebury Institutional

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in , we've grown to a diverse team of over 1, professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You'll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

Ebury Institutional - Client Servicing Executive

Ebury Dubai - 4 days in the office & 1 day working from home

Ebury is a hyper-growth FinTech firm, named as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, accounts, and international payments.

As an Ebury Institutional - Client Servicing Executive you will be supporting Ebury's growth in the Institutional space. You will collaborate with other Ebury teams to ensure that clients are well supported and that transactions and processes run smoothly and safely on the Ebury platform.

Working as part of the Ebury Institutional - Client Servicing team you will be responsible for supporting clients and acting as a liaison between front office, clients and back office teams. You will support the resolution of customers related requests on email, chat or call and collaborate with multiple internal departments to solve client queries. Responsibilities will include :

• Resolution of customers related requests on email, chat or call
• Collaborate with multiple internal departments to solve client queries
• Collaborate with front office teams to provide great customer service
• Identify upsell opportunities in existing client portfolio

This is an excellent opportunity to join a rapidly growing, international company in a role which offers professional growth and career progression.

The role is fast-paced and demanding, and attention to detail and the ability to work effectively under pressure are a necessity.

• Driven, with the desire to provide a high level of service to clients
• A strong communicator, with both written and verbal fluency in English
• Proactive
• Fast learning, with the ability to multitask and prioritise workload appropriately
• Diligent, with excellent attention to detail
• Team player