Client Servicing Executive - Ebury Institutional

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Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since 2009, we've grown to a diverse team across 40+ offices and 29+ markets worldwide. You'll play a key role in shaping the future of cross-border finance while advancing your career in a dynamic, high-growth industry.

Ebury Institutional - Client Servicing Executive
Ebury Dubai - 4 days in the office and 1 day working from home

Ebury offers products including FX risk management, trade finance, accounts, and international payments. As an Ebury Institutional - Client Servicing Executive, you will support Ebury's growth in the Institutional space by collaborating with other teams to ensure clients are well supported and that transactions and processes run smoothly on the Ebury platform.

The Role

Responsibilities

• Support clients and act as a liaison between front office, clients and back office teams
• Resolve customer-related requests via email, chat or call
• Collaborate with multiple internal departments to solve client queries
• Collaborate with front office teams to provide excellent customer service
• Identify upsell opportunities in the existing client portfolio

This is an excellent opportunity to join a rapidly growing, international company with professional growth and career progression.

Requirements

The role is fast-paced and demanding; attention to detail and the ability to work effectively under pressure are essential.

• Driven, with the desire to provide a high level of service to clients
• Strong written and verbal communication in English and French
• Proactive
• Fast learner with the ability to multitask and prioritise workload
• Diligent with excellent attention to detail
• Team player

About Us

Ebury is a FinTech success story, headquartered in London with more than 1,700 staff and a presence in 29+ markets. We value diversity and foster inclusive networks including Women's Network, LGBTQIA+ Network, and Veterans Network.

We are committed to inclusion and anti-discrimination. Applicants are advised to research the bonafides of prospective employers and submit applications on the careers site, uploading a CV/resume in English.

Job Details

Role Level: Not Applicable
Work Type: Full-Time
Country: United Arab Emirates
City: Dubai

Company Website:

Note: This job posting is provided by TALENTMATE as a platform to connect jobseekers and employers. Applicants should verify information independently.