Client Services Manager, Business Banking.RBU - Burjuman - Dubai - BB Customer Service & Qualit ...

Client Services Manager, Business Banking.RBU - Burjuman - Dubai - BB Customer Service & Qualit ...

  •   1 Vacancy
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For Freelance

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Job Description

Join to apply for the Client Services Manager, Business Banking.RBU - Burjuman - Dubai - BB Customer Service & Quality.Retail Banking Group role at Mashreq Responsibilities Managing service needs of...

Join to apply for the Client Services Manager, Business Banking.RBU - Burjuman - Dubai - BB Customer Service & Quality.Retail Banking Group role at Mashreq

Responsibilities
  • Managing service needs of walk-in SME customers. To ensure that SE Account Manager's involvement in operational issues is brought to minimum level
  • Execution of maintenance activities including KYC handling and Compliance related activities and exception handling
  • To ensure 'superior customer service' delivery and being the single point of contact for SE AM's handling all escalated and complex customer complaints effectively in a timely manner
  • Maximize cross-sell opportunities by referring the leads to the SE Account Manager
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Banking
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