Client Relations Manager, dnata Travel

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dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world's most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we'd love to have you onboard.

As a Client Relations Manager, you will deliver tailored travel management solutions to multinational and large local clients, driving retention and account growth. You will work closely with business development and operations teams to execute the defined strategy and achieve business objectives, while ensuring all client needs are proactively met and recommending suitable service solutions to enhance value and overall experience.

• Monitor client revenues for multinational and large local accounts, recommend improvements, and ensure overall account profitability.
• Liaise with regional and local client teams to establish standardised travel policies, accounting practices, corporate deals, and contractual obligations; lead communication and produce clear MIS reports to support decision making.
• Track market trends and competitor activities and share insights and recommendations with the line manager.
• Communicate the full product portfolio to clients and frontline teams, ensuring timely updates on policy decisions and relevant industry developments.
• Manage financial bids for consolidations, present recommendations, and lead responses to client RFIs/RFPs.
• Represent the business in regional and global client meetings, advise on required follow ups, and showcase the value of partnering through strong product knowledge.
• Develop pricing, product solutions, or campaigns aligned to client expectations and requirements.
• Lead or participate in projects to drive process efficiencies, improve SOPs, and apply best practices in line with Group project management standards.
• Guide, train, coach, and review performance of UAE Sales team members to maintain a high performance culture.
• Work within Regional/Global agreements, meeting client deadlines without compromising data or proposal quality.
• Negotiate with vendors on behalf of clients to secure optimal deals, maximise savings and enhance brand exposure.
• Coordinate with service departments (Revenue Accounts, IT, E Commerce, Product, CASA, Credit Control, etc.) to ensure operational support, timely payment recovery, and effective issue resolution for clients.

• Bachelor's degree with 8+ years' experience in sales or customer relations, including at least 3 years managing regional and global clients.
• Strong negotiation skills, with the ability to engage confidently at senior management level.
• Skilled in conducting statistical reviews, analysing results, and recommending improvements to operational methods and processes.
• Strong communication and presentation skills, including presenting to senior management.
• Ability to prioritise workload effectively and focus on initiatives that deliver the greatest business impact.

• Seniority level: Mid Senior level
• Employment type: Contract
• Job function: Sales and Business Development
• Industries: Travel Arrangements