Client Relation Executives - IT 03D25

Location: Dubai, United Arab Emirates

Industry: Recruitment & Staffing (IT Services and IT Consulting)

Employment Type: Full-time, Mid-Level

Role: Customer Service / Business Development and Sales

Job Description: As a Client Relation Executive in the IT sector, you will act as a bridge between the organization and its clients. Your responsibilities include understanding client needs, ensuring appropriate solutions are delivered, cultivating positive relationships, delivering exceptional customer service, collaborating with technical teams, and driving business growth by retaining clients and identifying new opportunities.

• Developing and maintaining strong relationships with clients in the IT sector.
• Conducting regular meetings to understand clients' IT needs and requirements.
• Collaborating with technical teams to ensure client requirements are fulfilled efficiently.
• Providing feedback and insights to the company to enhance client satisfaction.
• Responding promptly to client inquiries and resolving any issues effectively.
• Facilitating communication between clients and internal teams for seamless operations.
• Assessing client feedback to identify areas for improvement in IT services.
• Coordinating client training sessions on new IT products and updates.
• Tracking and managing client accounts and ensuring timely updates on project progress.
• Identifying and pursuing opportunities for upselling IT services to existing clients.
• Developing strategies to retain and expand the client base profitably.
• Participating in networking events to develop new business opportunities.

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• Proven experience in client relations or account management in the IT sector.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving skills with the ability to handle challenging situations.
• Ability to build and maintain long-term relationships with clients effectively.
• Demonstrated ability to manage multiple client accounts simultaneously.
• Proficient in using CRM software and Microsoft Office Suite.

Benefits and compensation details are provided during the interview process.

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