Claims Handler
Our client is a well-established company that provides alternative accommodation solutions to those who have suffered damage to their home in the event of a situation such as fire or flood. They are seeking a Claim Handlerto expand their growing team. This role is Mon/Tues/Thurs/Fri/Sat with a salary of 25,500 per annum.
Claims Handler responsibilities:
- Take accurate instructions from all instructing principles covering customer requirements.
- Coordinate bookings between all parties in the appropriate manner and within pre-arranged timescales
- Complete all necessary paperwork of accommodation bookings on Microsoft Word and Excel and update all information on the system
- Work primarily on the phone handling many different claims at any one time whilst keeping paperwork up to date
- Organise extensions / cancellations of bookings.
- Managing and keeping up to date on multiple claims at any one time
- Work within framework of governing schemes that are required such as the Tenancy Deposit scheme
- Handle customer escalations in a positive way and refer unresolved issues to your line manager.
- Answer the phone and take messages for other teams
- Undertake any other reasonable office duties as requested by Managers / Directors.
Accommodation Claims Handler skills required:
- Previous customer service experience
- Attention to detail and accuracy
- Organisation and time management.
- Interpersonal Skills including empathy and patience
- Ability to focus on data entry for long periods
- Ability to learn and navigate new CRM packages
- Maths and English GCSE
Additional Information and benefits:
- Bonus scheme following probation
- Possibility of hybrid following probation
- Fresh fruit daily
- 2 free gym classes per week
- Mon/Tues/Thurs/Fri/Sat 9am-5.30pm with flexibility to stay late in emergencies with time given back in lieu
- Parking close to the office
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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit (url removed)
