Catalog Manager, Retail Business Services

Job Profile: Manager Catalog - 3P

operates in a global eCommerce environment without boundaries, and operates a diverse set of businesses in multiple countries, including Retail, third party marketplaces, eCommerce platforms, and web services for developers. The RBS group in Bangalore is an integral part of Amazon's online product life cycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection, and good product information. The team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

You will be responsible for an Operations team supporting multiple categories that populates and procures content for the Amazon Catalog, works with sellers to ensure a reliable and operationally effective flow of products, and interacts directly with Amazon internal customers across the globe (US, Canada, France, Germany, UK, India, China and Japan) to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes is good. Duties may include, taking part in planning, organizing and directing the work of subordinates or others, outlining procedures and instructions on work received, making time estimates on new jobs received, checking accuracy/quality of content creation/population done by others, ensuring records are maintained accurately, ensuring utilization of team is high, mentoring and training new team members.

• Work with 3P Sellers to ensure a reliable and operationally effective flow of products
• Work with internal teams and product partners to improve processes and reduce order discrepancies
• Partner with internal teams to ensure seller compliance and scalable communication processes
• Troubleshoot and drive resolutions with sellers to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies; ensure seller compliance and scalable communication processes
• Work with various internal teams (e.g., merchant services, supply chain, fulfillment center, system teams) to help drive tools and process improvements that affect seller workflows
• Willingness to learn new technology
• People Management (leadership role, team management)
• Formulate, implement, and track career paths & individual development plans of each member in the team
• Operations and sellers metrics management
• Mentor and guide quality leads / process experts to manage quality, improve process efficiency and minimize variation, conceptualize, design and deliver trainings to the team
• Manage the team and ensure high service delivery and execution

• 2+ years of team management experience
• 2+ years of program or project management experience
• Knowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level
• Experience leading process improvements
• Experience working with technology teams and solving operational issues using technology

• Knowledge of databases (querying and analyzing) such as SQL, MySQL, and ETL Manager and working with large data sets
• Knowledge of Lean, Kaizen, Six Sigma concepts
• Experience in managing critical operational processes, with SLA responsibility

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