Case Support Officer / Administrative Assistant / Customer Liaison Officer

Division and Position

Division: Child Protection and Family Support

Position No: Pool Ref COM32625

Work Type: Fixed Term - Full Time, Permanent - Full Time

Location: North Metropolitan Region - Perth, Mirrabooka, Midland and Joondalup

Closing Date: 2025-11-03 4:00 PM

Overview

The Department of Communities brings together the services and functions of disability services, child protection and family support, community initiatives and regional services reform.

Communities is a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program. The program defines best practice standards by creating a carer friendly workplace, enabling staff to balance work and care, while continuing to contribute to the wellbeing of individuals, families and the community.

The Opportunity

Administrative Assistants, Case Support Officers and Customer Liaison Officers provide a range of crucial services to assist the Department. These roles provide engaging opportunities to expand your admin skills and work across a variety of different areas including human resources, finance and IT.

Join us and work in a role where you can make a real difference to the lives of children, families, individuals and communities throughout Western Australia.

Administrative Assistant Responsibilities

• HR: Maintaining staff and district spreadsheets (attendance, leave, renewals) and preparing HR checks.
• Finance: Responsible for filing, retention and disposing of accounting records, maintaining a register of all monetary forms, preparing monthly accounting accrual activities.
• Information management and technology: ensuring compliance with legal and administrative requirements, providing assistance in relation to local IT problems.

Case Support Officer Responsibilities

• Providing information to case management teams relating to case work matters under direction from the Business Manager.
• Undertaking data entry and maintaining all related client and administration files and spreadsheets as directed.
• Coordinating and scheduling client contact visits.
• Providing assistance in the preparation and checking of case support forms and processes relating to Human Resources and/or finance.
• Assisting managers and team leaders in the preparation and processing of case support contractor commencements and cessations in liaison with the District Administration/Support Officer.

Customer Liaison Officer Responsibilities

• Undertaking tasks related to office networks and systems, including the Objective File Plan and ASSIST database.
• Continuously developing and maintaining knowledge of internal and external community resources and services that are available to clients.
• Responding in a culturally appropriate manner to all clients including those from Aboriginal or culturally and linguistically diverse backgrounds whilst maintaining a client focus.
• Consulting, assisting and liaising with field officers and clients in arranging appointments, transport, costs, equipment and documentation as required.

Application Information

The attached Job Description Form (JDF) provides more information about the position. For further information we encourage you to contact Annika Zemzars, Business Manager, on or via email at .

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (permanent or fixed term) that arise within the next 12 months across the Department of Communities.

Applicants will be assessed on all the Work Related Requirements (Selection Criteria) during the selection process.

Documentation Required

• A current resume/CV.
• Provide a summary of no more than two 2 pages outlining your experience in providing administrative support and client services in a team environment as well as your experience in providing exceptional written and verbal communication skills.
• A copy of all qualifications (regardless of the relevance to the role) as specified in your application or resume/CV (if applicable).
• An application form (for hard copy applications only).

Contact & Accessibility

For technical difficulties while applying online, general recruitment enquiries, or to request an alternative format contact Courtnie Hayes, A/HR Consultant via email at .

Accessibility: We can contact via National Relay Service numbers: SMS relay , TTY/voice calls , Speak & Listen .

Integrity and Honesty

The public sector is built on a strong foundation of integrity where employees act ethically, and public sector bodies promote and maintain integrity.

Applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. For more information on these requirements, click here.

Equity and Diversity

Communities welcomes applications from people from a diverse range of backgrounds and lived experiences, including Aboriginal and Torres Strait Islanders, people with disability, people with diverse sexualities and genders, youth, women, and people from culturally and linguistically diverse backgrounds.

Please let us know if there are adjustments we can make to allow you to fully participate in the application and interview process, as well as in the workplace. Please contact Courtnie Hayes, A/HR Consultant via email at .

Lodgement

Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.

Attachments

• Application Form
• Information for Applicants
• JDF - Administrative Assistant - Level 2.docx
• JDF - Case Support Officer - Level 2.docx
• JDF - Customer Liaison Officer - Level 2.docx