Call Centre Agent Arabic Speaker

Job Description

We are looking for a Call Centre Agent - Arabic Speaker to be the voice of Alba Cars for inbound and outbound customer interactions. In this fast paced role, you'll connect with leads, turn interest into showroom visits, and help drive our sales success from behind the scenes.

You're a natural communicator who's fluent in Arabic and English, thrives under pressure, and enjoys speaking with customers across multiple channels. If you're enthusiastic, organized, and motivated by hitting targets, this is your moment to shine-read on!

• Make proactive outbound calls and respond to inbound leads across platforms.
• Convert enquiries into confirmed showroom appointments with urgency and care.
• Understand each customer's needs and match them with the right solutions.
• Maintain accurate call logs and notes within the CRM.

• Partner with the sales team to ensure smooth customer handovers.
• Use confident, clear, and positive language in every interaction.
• Represent Alba Cars' strengths-large inventory, verified vehicles, flexible finance & trade ins.
• Build rapport and maintain a warm, professional tone across all touchpoints.

• Follow up with leads to reduce appointment no shows.
• Track daily targets and KPIs for contact rate and appointment conversion.
• Contribute to a high performance, customer first culture.
• Continuously improve through feedback and performance reviews.

• Fluent in Arabic and proficient in English (spoken and written).
• Prior experience in customer service, call centre, or automotive industry preferred.
• Confident communicator with strong phone and interpersonal skills.
• Highly organized with a proactive, target driven attitude.
• Able to multitask in a fast paced, high volume setting.
• Strong follow up and CRM management skills.
• UAE based or willing to relocate.

Competitive Salary: AED 3,000 - 5,000

Compensation Structure: Base + Commission

• Target based incentive structure with commission potential
• Work Visa sponsorship
• Medical insurance
• 30 days of paid annual leave
• In house training and a vibrant team culture

Type: Full time, on site position

Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.

• Be part of one of the fastest growing automotive retailers in the UAE
• Enjoy a supportive team environment that values energy and communication
• Unlock uncapped commission potential with every appointment that leads to a sale
• Build a long term career with ongoing development and training opportunities

If you're dependable, persuasive, and take pride in engaging with customers-apply today and jumpstart your journey with Alba Cars!

Job Details

Role Level: Entry Level

Work Type: Full Time

Country: United Arab Emirates

City: Dubai

Company Website:

Job Function: Others

Company Industry: Holding Companies