Call Center Specialist
Call Center Specialist
- 1 Vacancy
- 6 Views
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For Freelance
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Job Description
The Concierge Specialist plays a crucial role in delivering superior guest experiences by not only managing inquiries but also taking a proactive approach to resolving complaints, analyzing feedback,...
The Concierge Specialist plays a crucial role in delivering superior guest experiences by not only managing inquiries but also taking a proactive approach to resolving complaints, analyzing feedback, and suggesting process improvements. This role requires an advanced understanding of guest relations, complaint management, and the ability to mentor and guide other team members.
Role Scope Advanced Guest Interaction- Handle complex inquiries and complaints, ensuring quick resolution and high guest satisfaction.
- Manage guest complaints across multiple channels, conducting thorough investigations, and implementing solutions to prevent recurrence.
- Analyze guest feedback, identify root causes of complaints, and recommend process modifications to enhance guest experience.
- Create detailed reports on guest feedback and complaints, providing insights for management to improve service delivery.
- Cultivate strong relationships with guests, partners, and suppliers to enhance the brand's reputation and service standards.
- Support and guide other team members, sharing expertise and helping to maintain a high standard of service across the team.
- Perform additional tasks as required, contributing to the overall success of the concierge team.
- Higher Secondary
- 2-5 years in travel, tourism, hotel management, contact centers, or guest relations.
- At least 1 year of leadership experience.
- Advanced problem-solving and decision-making skills.
- Strong organizational and prioritization abilities.
- Proficiency in English, with additional languages such as Arabic, French, or Russian being advantageous.
- Ability to work independently and as part of a team, adapting to a dynamic work environment
- University Degree in Tourism or Hospitality Management
- Experience in the entertainment industry
- Knowledge Retention
- Attention to Details
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Job Overview
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Location
Abu Dhabi, United Arab Emirates
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Offered Salary
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Industry
Call Centre / CustomerService -
Date Posted
2 weeks ago