Call Center Officer

Canadian University Dubai is seeking a passionate and service-driven Call Center Officer to join our dynamic team. In this role, you will play a key part in delivering a world-class student experience across all communication channels - inbound and outbound, voice and non-voice.

• Handle student inquiries via phone, email, and chat with professionalism and empathy.
• Coordinate with internal departments to ensure smooth communication and resolution.
• Provide support in both English and Arabic; strong bilingual skills required.
• Contribute to telemarketing and telesales efforts when needed.
• Operate within a shift-based schedule with rotational days off.

• Minimum 2 years' experience in non-voice contact center + 1 year in voice-based support.
• C2 level English proficiency (C1 acceptable); fluent in Arabic.
• Typing speed of at least 50 words per minute.
• Excellent listening, interpersonal, and communication skills.
• Strong time management, adaptability, and customer-centric mindset.
• Experience in the education industry is a plus.
• Preferably based in Dubai.

• Bachelor's degree in a relevant field.
• At least 3 years of professional experience in a customer service or contact center role.
• High computer literacy and familiarity with multi-line phone systems.

Join a university that values excellence, innovation, and student success. We offer a collaborative environment where your contributions truly matter in shaping the student journey.

Established in 2006, CUD is one of the most promising universities in the Middle East, Africa, and South Asian region, QS Ranked in the top 2% of Universities in the World, the University in Dubai, and 21 st in the Arab Region according to the QS Arab Region Rankings 2025.

Our expanded City Walk campus hosts state-of-the-art amenities with a focus on entrepreneurship, innovation, and creativity. Combining all the essential elements of technology, the avant-garde campus brings a new experience to students, featuring: laboratories, research facilities, media studios, high-tech classrooms, a multipurpose theatre, gymnasium, student centre, plenty of dining and entertainment options, and many more!

With the world's fastest growing population, Dubai is home to an exciting, diverse, multi-cultural blend of young, dynamic professionals, all drawn to the Emirate for its unrivalled lifestyle and the outstanding employment prospects.