Call Center Agent
Call Center Agent
- 1 Vacancy
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Job Description
Description Role: Call Center AgentLocation: Ras-Al-KhaimahRole Purpose: To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. Key...
Role: Call Center Agent
Location: Ras-Al-Khaimah
Role Purpose: To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.
Key Accountabilities of the role- Handle inbound & outbound calls according to procedures, guidelines, and schedules set by the organization call center.
- Proactively offer customers to register for IVR and SMS services according to procedures and guidelines.
- Escalate customer queries and complaints as necessary.
- Follow up with customers via telephone or email following initial sales contact.
- Explain products, services, and prices; answer all customer questions.
- Maintain politeness and courtesy when dealing with customers at all times.
- Obtain customer information such as name, address, and reactions of prospects contacted; enter orders into computers.
- Keep accurate data on all tasks performed as per the defined format.
- Secure and file customer documents appropriately.
- Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.
- Meet or exceed the daily, weekly, and monthly sales targets set by management.
- Proactively cross-sell and up-sell various bank products to customers or callers that qualify.
- Escalate hazards or potential risks immediately via proper channels.
- Adhere to all ADIB policies.
- Communication Skills in bilingual languages (Arabic/English)
- Sales Skills
- Customer Resolution Skills
Only UAE National candidates are considered for this role.
Required Experience:Unclear Seniority
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Job Overview
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Location
Ras al-Khaimah, United Arab Emirates
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Offered Salary
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Industry
Call Centre / CustomerService -
Date Posted
2 weeks ago