BYD Retail Sales Manager

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Job Requisition ID: 173355

Al Futtaim Group is a diversified, privately held regional business headquartered in Dubai, United Arab Emirates. The group operates through five divisions-automotive, financial services, real estate, retail, and healthcare-employing more than 35,000 people across more than 20 countries. The company partners with over 200 of the world's most admired and innovative brands, driving growth through a relentless focus on customer needs and core values of respect, excellence, collaboration, and integrity.

Manage the performance of the BYD retail sales team across large stores and pop up locations, ensuring achievement of sales targets, delivery of exceptional customer experiences, and execution of operational excellence in line with BYD brand standards.

• Lead, coach, and motivate a team of Sales Executives to achieve individual and team sales targets.
• Monitor daily performance metrics such as leads, test drives, and conversions.
• Conduct regular performance reviews and provide constructive feedback and development plans.

• Ensure consistent delivery of a premium customer journey across all touchpoints.
• Resolve escalated customer issues and support the team in complex sales negotiations.
• Champion a customer first culture and ensure alignment with BYD brand values.

• Oversee daily operations of retail stores and pop ups, ensuring readiness, cleanliness, and compliance with visual merchandising standards.
• Coordinate with marketing and events teams to support activations and campaigns.
• Manage inventory levels, vehicle display, and test drive logistics.

• Track and report on sales performance, customer feedback, and market trends.
• Provide insights to senior management to support strategic planning and continuous improvement.

• Liaise with HR, training, and product teams to ensure team readiness and product knowledge.
• Work closely with aftersales and delivery teams to ensure seamless customer handover.

• Written and spoken English is mandatory; additional languages (Arabic, Russian, Mandarin) are beneficial.
• 8+ years of sales experience, preferably in the mid luxury retail automotive industry.
• 3+ years supervising or leading teams.
• Valid UAE driving license.

• Excellent interpersonal and communication skills.
• Passion for customer service and the automotive industry.
• Upselling skills and ability to create value from new products.
• Strong negotiation skills with the ability to influence customer choices.
• Excellent planning and scheduling abilities.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in Microsoft Office applications, especially Excel.
• Adherence to Al Futtaim core values of respect, integrity, collaboration, and excellence.
• Charismatic personality that gains customer confidence and trust.
• Established work ethic with self motivation and accountability.
• Results oriented mindset and adaptability to new selling strategies.

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Not Applicable

Full time

Sales and Business Development

Retail