Business Analyst - Non IT

Business Analyst - Non-Technical (Business Improvement)

We are seeking an experienced Business Analyst to provide high-level analytical support for enhanced security systems and associated information systems used across a large government department's security functions in Australia and overseas.

The successful candidate will be responsible for:

• Managing requirements across multiple security-related projects.
• Liaising with stakeholders to provide advice and respond to project-related matters.
• Building and maintaining productive relationships with internal and external stakeholders.
• Preparing reports, documentation, and correspondence.
• Contributing to the development of training materials, help guides, and FAQs related to business processes.
• Supporting and enabling organisational change for new business processes.
• Delivering continuous improvements to business processes and system functionality.
• Developing additional deliverables as required to meet emerging needs.

The ideal candidate will demonstrate experience and capability to:

• Engage stakeholders to gather, refine, and document user requirements through interviews, workshops, surveys, document analysis, and business process modelling.
• Define complex business needs and act as a strategic advisor to the program.
• Evaluate system solutions to ensure alignment with organisational capability and objectives.
• Prepare and execute test and validation plans to ensure quality outcomes.
• Analyze and re-engineer business processes to improve efficiency and usability.
• Collaborate with subject matter experts to design functional solutions that meet business requirements.
• Analyze data relationships, dependencies, and communication needs to support capability development.
• Recommend new solutions or enhancements to achieve business objectives.
• Work closely with technical and business teams to develop clear business objectives and capability specifications.
• Demonstrate strong team leadership and collaboration, with examples of positive project outcomes.
• Produce clear documentation and progress reports, maintaining a collaborative and solutions-focused approach.
• Handle sensitive information with discretion.
• Exhibit outstanding communication skills - written, verbal, and interpersonal.

Security Clearance: NV2 required
Location: Canberra-based