B2B Customer Experience Director
B2B Customer Experience Director
- 1 Vacancy
- 8 Views
Offer Salary
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For Freelance
No
Job Description
Our client is a large organisation that operates in the technology industry. With a focus on innovation and customer satisfaction, they have built a strong reputation in the market.Develop and impleme...
Our client is a large organisation that operates in the technology industry. With a focus on innovation and customer satisfaction, they have built a strong reputation in the market.
- Develop and implement a customer experience strategy aligned with business objectives.
- Customer Journey Optimization by enhancing the customer lifecycle through proactive engagement.
- Utilize AI, CRM platforms, and automation to streamline CX operations.
- Customer Success & Retention - Strengthen retention, onboarding, and customer loyalty strategies.
- Data-Driven CX Insights - Leverage analytics to track and improve customer satisfaction.
- Develop programs to enhance customer relationships and advocacy.
A successful Customer Service Director should have:
- A degree in Business Administration, Communications, or a related field.
- A strong background in the b2b customer experience within the technology industry.
- Excellent leadership and team management skills.
- The ability to handle complex customer complaints and queries.
- Strong communication and interpersonal skills.
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Job Overview
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Location
Dubai, United Arab Emirates
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Offered Salary
Sign in to view salary
-
Industry
Executive Positions -
Date Posted
2 weeks ago
