AVP, Client Service Engineering - GTB Stream
AVP, Client Service Engineering - GTB Stream
- 1 Vacancy
- 15 Views
Offer Salary
$30,000.00 - $45,000.00 /monthly
For Freelance
No
Job Description
Reporting to the VP, the AVP Client Service Engineering plays a pivotal role in driving end-to-end change through process reengineering, automation, and efficiency improvements. He/She will lead multi...
Reporting to the VP, the AVP Client Service Engineering plays a pivotal role in driving end-to-end change through process reengineering, automation, and efficiency improvements. He/She will lead multiple client service priorities, collaborate with cross-functional stakeholders, and ensure the successful execution of initiatives that align with the bank's strategic objectives.
Service Journey Reimagination- Support the redesign and documentation of client service journeys to ensure they are client centric, efficient, and risk controlled
- Support end to end process optimization and automation initiatives
- Coordinate with cross functional teams to ensure delivery of initiatives
- Track, analyze, and report performance against KPIs (CX, scalability, risk)
- Support VP in engaging business stakeholders to align on priorities
- Act as a change agent by advocating agile ways of working and continuous improvement
- Assist in applying change management frameworks (e.g., ADKAR, Kotter) at the workstream level
- Conduct analysis to identify improvement opportunities and pilot AI/automation solutions
- Document and contribute to toolkits, playbooks, and frameworks for consistent service delivery
- Prepare materials for governance forums, ExCo X, and GCOO meetings
- Consolidate updates, risks, and key issues for escalation to senior management
Seniority level: Executive Employment type: Full time Job function: Business Development and Sales Industry: Banking
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Job Overview
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Location
Abu Dhabi, United Arab Emirates
-
Offered Salary
$30,000.00 - $45,000.00 /monthly
-
Industry
Call Centre / CustomerService -
Date Posted
1 week ago