AVP, Client Service Engineering - AML & Financial Crime Operations
AVP, Client Service Engineering - AML & Financial Crime Operations
- 1 Vacancy
- 10 Views
Offer Salary
$200,000.00 - $250,000.00 /yearly
For Freelance
No
Job Description
AVP, Client Service Engineering - AML & Financial Crime Operations Reporting to the VP, the AVP Client Service Engineering plays a pivotal role in driving end-to-end change through process reengineeri...
Reporting to the VP, the AVP Client Service Engineering plays a pivotal role in driving end-to-end change through process reengineering, automation, and efficiency improvements. He/She will lead multiple client service priorities, collaborate with cross functional stakeholders, and ensure the successful execution of initiatives that align with the bank's strategic objectives.
Service Journey Reimagination- Support the redesign and documentation of client service journeys to ensure they are client centric, efficient, and risk controlled
- Support end to end process optimization and automation initiatives
- Coordinate with cross functional teams to ensure delivery of initiatives
- Track, analyze, and report performance against KPIs (CX, scalability, risk)
- Support VP in engaging business stakeholders to align on priorities
- Act as a change agent by advocating agile ways of working and continuous improvement
- Assist in applying change management frameworks (e.g., ADKAR, Kotter) at the workstream level
- Conduct analysis to identify improvement opportunities and pilot AI/automation solutions
- Document and contribute to toolkits, playbooks, and frameworks for consistent service delivery
- Prepare materials for governance forums, ExCo X, and GCOO meetings
- Consolidate updates, risks, and key issues for escalation to senior management
Executive
Employment typeFull time
Job functionBusiness Development and Sales
IndustriesBanking
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Job Overview
-
Location
Not Specified, United Arab Emirates
-
Offered Salary
$200,000.00 - $250,000.00 /yearly
-
Industry
Banking & Financial Services -
Date Posted
1 week ago