Account Manager, Amazon Strategic Account Services

Job ID: Amazon Commercial Services Pty Ltd

Are you interested in innovating to deliver a world class level of service to Amazon's Selling Partners? The Amazon Strategic Account Services (SAS) program seeks to improve the customer and Selling Partner experience on Amazon by working directly with Selling Partners to improve value, selection, and convenience across their business. With the increasing complexity of today's ecommerce and the rise of opportunities, the SAS team aims to leverage the full potential of each Selling Partner on Amazon by providing leading edge strategic consultancy using a data driven, collaborative, and customer focused approach to support our Selling Partners to achieve their goals.

Our team will invent and innovate across technology, processes, and people to grow the program and enable scalable global solutions through direct cooperation with worldwide teams.

The SAS program is seeking a dynamic and motivated Marketplace Consultant who will be responsible for working with a group of Selling Partners to help them grow their business on Amazon. The Consultant will support launching on new programs, exploring Amazon's marketing tools, advising on account strategy and listing selection, and developing a sales pipeline using a highly consultative and data driven approach. The role also involves on boarding and building long term relationships with key decision makers within prospective accounts. Given the early stage of the program, you will also develop processes, tools, and content for this service, shaping a key growth program for Amazon Australia.

Key job responsibilities

• Create and articulate compelling value propositions around the SAS program and service offerings.
• Identify, qualify, and engage with prospective Selling Partners based on a clear understanding of their needs.
• Manage a portfolio of Selling Partners to drive individual strategies, manage timelines and expectations, and own communications.
• Produce profound business recommendations and actionable insights by using a wide set of analytical tools to interpret customer data and maximize potential.
• Implement and track metrics to measure success and guide work to uncover hidden areas of opportunity.
• Prepare and present performance deep dives to facilitate regular discussions on business progress, challenges, and strategic plans.
• Develop a thorough understanding of the competitive environment.
• Lead additional projects such as conducting competitive analysis, developing content, inventing processes, and tools to benefit stakeholders.

A day in the life

Your day will be a dynamic blend of strategic consulting, relationship building, and business development. You'll engage with Selling Partners, dive deep into their unique challenges and opportunities, analyze performance metrics, and develop tailored growth strategies.

About the team

We are a collaborative, forward thinking group dedicated to empowering Selling Partners through strategic support and cutting edge solutions. We believe in the power of data, innovation, and personalized guidance to drive meaningful business outcomes.

Benefits

• Dogs At Work program, subsidized health insurance, income protection, and life insurance.
• Commuter benefits scheme.
• Full time in office presence 5 days per week at our CBD location.

• 3+ years of professional or military experience.
• Bachelor's degree (including Bachelor of Arts).

• Experience in procurement, negotiation, sales, consulting, supply chain, product/project management, or marketing.
• Experience within e commerce or retail fields.
• Experience in selling nascent products/services into new markets.

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.